To Eight Leggers point, people suffer tragedies every single day. Some of those tragedies bear out in the public but most bear out in private.In his defense, Shafer was given a multi year pass following the balloon tragedy. I think only someone highly deficient in empathy would have handled that differently.
If Shaeffer and the program were having difficulties coping with the tragedy, the empathetic response is to make sure they get the appropriate mental health treatment/grief therapy. The school should have (and I'm sure they did) set that and paid for that and allowed them time off during their days to seek this help.
Getting "multi-year passes" on your job performance is not being empathetic, it is enabling. There is a huge difference.