It's just a start . . . baby steps. Other than when our student athletes call me, I certainly give my consistent feedback on lack of transparency of goals (particularly for BB), no real feedback channels, etc. Think outreach from various athletic departments other than Spider Club lately is a clear indicator they know they've got unhappy fans. Ticket Office staff member called earlier this week. Quarterly online emails from Hardt aren't going to solve our comms issues, and agree this one was boilerplate. But since he's only been here a quarter, I'll give him a little slack and see what his next steps are. Meanwhile, keep up the pressure by voicing your feedback and questions to any and all in RC, so they begin communicating with us openly and embrace transparency, particularly when they're looking for more $.